Highbridge Communications

Cloud VoIP Phone System Features

Call Features

Auto-Attendants

Auto-attendants provide callers with automated answering, prompting, and call routing based on caller input, without the need for a live attendant. We can work with you to get your custom auto-attendant messages recorded by a professional voice actor for an affordable price.

How you can use this feature

When customers call, they will listen to a brief recorded message and then select the department or person they would like to be directed to.

Call History

With a quick press of a button on your phone, easily see a list of all missed, placed, received, or forwarded calls. Use the arrow keys to select any one and press send to call that same number again.

How you can use this feature

You were away from your desk and missed an important call. Quickly view the call history, select the call you missed, and press send to quickly call back your client.

Call Logs

View logs of all inbound and outbound calls for any extension including dates, times, duration, and number or extension dialed. End-users can access call logs for their individual extensions only. Administrators can access all individual and company-wide call logs and analytics.

How you can use this feature

A manager can use these logs to evaluate their team to make sure they are meeting goals and expectations for customer service.

Call Monitoring (Listen, Whisper, and Barge)

Call monitoring is an effective business tool to improve employee performance and productivity by allowing supervisors to monitor live calls. There are 3 versions of this feature available

  • Barge-In – allows the user listening into the call to have a 2-way conversation with both the agent and the caller they are speaking with.
  • Listen – allows the user to listen in only. No audio will be passed to the agent or the caller they are speaking with.
  • Whisper – allows the user listening into the call to speak to the agent, however, the caller they are speaking with will not hear the person listening in.

How you can use this feature

A manager or supervisor can use these tools to listen in on new agent, help desk and customer service rep calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

Call Recording

Automatically record all inbound and outbound calls, or only specific phone numbers and extensions. Your call recordings are stored in the cloud so you can access and download them from anywhere for up to 30 days.

How you can use this feature

Your company can record calls for training and quality assessment purposes, reputation management or to improve regulatory compliance.

Click to Call for Google Chrome and Outlook

The included Unified message client, ReachUC, provides plugins for Google Chrome and Outlook. Once installed and configured you can mouse over any phone number on a web page or click any phone number in your Outlook contacts to be prompted with a “call” option. Once you press “call”, your phone will ring and you will be connected to the destination number.

How you can use this feature

You are on the web looking for potential new clients. No need to write down or enter their phone number. You simply hover over their number and click call. Your phone rings and once you pick up, it dials the number for you and connects the call.

Conference Bridge

A dedicated audio conferencing line with a dedicated number that can support up to 25 people joining on a single call (more available on request). The audio conferencing line is always ready and available. Participants don’t need to be part of your phone system. You can invite employees, associates, clients, customers, and vendors to your conference. Conference calls can be recorded.

How you can use this feature

Audio conferences are perfect for weekly team meetings, sales training, customer training, project meetings and webinars. Easily bring people together for ad hoc discussions.

Conferencing (3-way calling)

Any phone or extension on the system has the ability to talk with 2 different people simultaneously by simply hitting the conference button while on a call and dialing the number of the third party they wish to invite.

How you can use this feature

Users can quickly add a 3rd party to an existing call to discuss issues, ask questions, or provide support for a customer or client.

Custom Hold Music

Select from a variety of professional, quality music tracks in various genres that play while callers are on hold or while waiting in a queue. Provide custom greetings, music, or on-hold promotional and advertising messages for regular callers, specific extensions, or call queues.

How you can use this feature

Make your callers wait experience more professional and enjoyable by providing music or using the time to let them know more about your company or current specials you might be offering.

Custom Time and Date Schedules

Custom schedules allow us to configure time-based call routing for your numbers. This is commonly used for open/closed business hours or lunch breaks. Schedules can also be set for holidays and special events. Schedules can be made in advance, complete with a custom dial plan, and automatically activated based on date and time. Custom greetings can also be included with any custom schedule.

How you can use this feature

Your office is closed during holidays and you don’t want to have your customers waiting as the phone keeps ringing. We work with our clients at the beginning of each year to create a holiday schedule for the whole year and automate it so no one needs to manually change call routing or messages. No more manually putting the phones in “night or holiday mode”.

Dial by Extension

Easily 3 or 4 digit dial any extension for any phone or person on your system. Even if the extension is at a remote branch or home office there is no need to dial a full phone number. All phones on your system are part of one connected phone system regardless of location.

This also works from the ReachUC smartphone app. Use your smartphone to dial any extension on your phone system directly no matter where you are.

How you can use this feature

Your main office is in Syracuse, NY but you also have branch offices in Rochester and Buffalo. No need to dial the main number and ask to be transferred to the person or department you want to reach. Simply pick up your phone and dial the 3 or 4 digit extension to reach your party quickly and easily. No phone number or area code necessary regardless of location.

Dial by Name Directory

Search for a person’s extension by using the automated dial by name directory. A computer-generated auto-attendant voice asks callers to enter the first or last name of the person they’re trying to reach. Users can record their names in their voice so the system will play their name and extension to the caller before connecting them.

How you can use this feature

A customer or client calls in and wants to reach Steve but doesn’t remember his extension. They can simply start typing his name into their handset and easily get connected when they hear the correct person announced.

Fax to Email

Instead of using traditional fax machines you can have your faxes delivered to your email inbox as Acrobat PDF files. We can set up an incoming digital fax box and have faxes distributed via email to individuals or distribution groups. Now you can keep a digital copy of important faxes for future reference.

How you can use this feature

You have consultants and salespeople working from multiple locations and on the road. Now there’s no need to wait until you are back in the office to get your fax, worrying if it got picked up by someone else in the office or misdelivered. Simply check your email and open the attached PDF!

Hot Desking / Hoteling

Hot Desking (often referred to as Hoteling) allows multiple users to utilize a single device or workspace, or allows users to sit at different physical seats and accept phone calls on the device in front of them. Users can log into a phone and once it reboots, the phone automatically programs your speed dials and adopts all your personalized settings until you logout.

Allow your users to log in to shared phones to access their own extensions, voicemail and greetings, and other features. Employees can stay connected and productive regardless of their office location.

How you can use this feature

Hot desking helps cut down on unnecessary real estate expenses by eliminating the waste of excess space. It’s useful for companies where workers spend a lot of their time traveling or spend part of the week working remotely. When someone comes into the office they can go to any free or spare desk with their laptop, log into the phone and work knowing all their calls will get to them.

Intercom

With intercom, you can make announcements via desk phones to colleagues across all your office locations. Easily reach any co-worker to announce calls and visitors, and deliver quick voice messages from your desk phone.

The intercom feature will trigger the receiving phone to automatically answer and put your voice on speakerphone unless the receiving phone is set to “Do Not Disturb”.

How you can use this feature

Want to find out if a colleague is in their office or ask a quick question in real time? Just tap the intercom button and their extension.

International Calling

Cut your cost on international calls. Making an international call with VoIP can be cheaper than using a landline phone. International calls using VoIP can be as cheap as two cents a minute to certain countries. You also can limit international calling to only certain extensions which allows you to have tighter control over costs.

How you can use this feature

Your business is expanding, and you are now selling your products and services to companies and individuals outside the United States. You start with a few salespeople responsible for handling international sales. We can set up just their extensions with international calling, resulting in a fraction of the cost compared to a traditional phone system. Your business increases it’s sales and saves money, which leads to increased profits.

Message Waiting Indicator

The message waiting indicator appears as a flashing light on your phone letting you know you have a new voicemail message. You can choose to use this indicator or bypass them and only manage voicemail through your email inbox.

How you can use this feature

You are tied up in meetings all afternoon. When you get back to your desk you notice the light flashing on your phone letting you know you have new voicemail messages. You can easily check your messages by picking up your phone to listen or logging into the web-based portal. Once you listen to the message the light turns off.

Multi-Site Compatible

One of the advantages of a cloud-based PBX system is that the brains of the system lives on servers on the internet rather than on expensive bulky equipment that needs to be installed and maintained onsite. If you have branch offices at different locations or people working from home or on the road, as long as their phones have a solid internet connection they are all part of one fully connected phone system. This means anyone in your company can 3 or 4 digit dial anyone else by extension, all phones can be part of ring groups, and calls can easily be transferred regardless of location.

How you can use this feature

Your business is expanding outside of the Syracuse area and you decide you want to open branch offices in Rochester, Utica, and Buffalo. There is no need to invest in new bulky phone hardware at each of these locations and budget for copper phone wiring. You simply purchase VoIP phones for each desk and connect them to the internet connection that runs to each office.

We can configure these new extensions to be part of your existing phone system so clients and customers can easily reach anyone at any office and co-workers can dial each other by just dialing an extension number.

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices commonly used in retail or warehouse environments, or any organization with multiple departments or floors. This can be tied into overhead speakers for large offices.

How you can use this feature

You have many people working in your busy warehouse, and they can’t always be near the phone. You need to get a quick question answered for a customer to find out if you have inventory in stock. Simply pick up the phone, press the page button, and request help. Your team in the warehouse hears the message on the overhead speakers (and their phones) and can quickly call you to answer your question.

Phone Numbers

There are lots of options for your phone numbers:

Keep Your Existing Numbers: We can move your existing numbers to our phone system so there is no need to change numbers or change business cards, letterhead, or other marketing materials.

Direct Inward Dialing (or DIDs):  Users have their own unique phone number associated with their extension, allowing callers to dial directly to the individual user’s phone.

Toll-Free Numbers: If you have non-local customers who want to call your business, offer them a toll-free number. This means your customers can call your company on a toll-free line without incurring any expense. Your company will be billed a small monthly rate and a low per minute rate for these incoming calls.

Additional Phone Numbers: Do you want special phone numbers for different departments within your company? Are you expanding into different cities or states and want a virtual regional presence for people to call in another city? When you need to add telephone numbers to your service, we can provide you with numbers from within any of over 200 area codes, including the various toll-free area codes.

How you can use this feature

Give your salespeople their own DID numbers that they can give out to customers, use on their business cards and in their email signatures. Callers can then get directly connected to them or reach their voicemail without wading through phone menus or receptionists.

Selecting numbers within regional area codes helps you establish a local presence. Toll-free numbers and vanity numbers, on the other hand, help you establish a unified, nationwide presence.

Presence Monitoring

Presence monitoring allows users to quickly see whether a co-worker is on a call by checking the color of the light (Busy Lamp Field or BLF) next to the speed dial for their extension on your phone. You can also check by using the web portal.

How you can use this feature

You and a colleague need to bring your manager in on an important discussion regarding a proposal you are working on, but you know he had an important call schedule this morning. You look at your phone and see that he is still on the call. Rather than interrupting him by knocking on his door you quickly send him a chat message letting him know you need to meet with him when he is done with the call.

Ring Groups (Hunt Groups)

A ring group is a group of phones or extensions that are programmed to ring together, simultaneously when a specific number or extension is dialed. This is often used when you need calls to be answered quickly. Devices in a ring group ring simultaneously and stop ringing once the call is picked up by any of the phones/extensions in the group.

This is frequently used to improve call routing and distribution in different departments in a business. With ring groups, extensions can be grouped by departments like technical support, sales, or accounting—so that a call to that department has all the phones ring so someone can quickly answer the call.

Ring groups can also be tied together so that a call first rings one ring group for a certain number of rings and then rings a different or expanded group and finally goes to voicemail if the call goes unanswered.

How you can use this feature

You want to make sure calls to your help desk are quickly answered and addressed. You set up a ring group containing your 4 help desk team members so that when someone calls the help desk number it rings all 4 phones simultaneously. Anyone not on a call can answer the call and once they do the rest of the phones stop ringing. If the phones ring more than 5 times you have the call routed to a help desk coordinator or receptionist who can then take a message and have someone call the customer back.

Speed Dial

Speed dials allow one button calling to the colleagues and customers you call most often. They can be customized for each individual phone. Having a speed dial button on your phone for co-workers allows you to use Presence Monitoring to determine at a glance whether that person is on an active call.

How you can use this feature

To improve your workflow, we can set up speed dial buttons on your phone for your most frequently called co-workers and clients or customers. You can then dial them with one button to get connected faster and easily determine if co-workers are on the phone.

Unlimited Auto-Attendants

Our phone system provides the ability to set up unlimited auto-attendants. This allows us to create more complex call routing and automation for your business.

How you can use this feature

If the primary number for your business needs to have a lot of options, we can set up linked or nested auto-attendants. This way the initial auto-attendant can greet callers, give them options to hear your company directory, dial by extension, or go to different departments. Each department can then have their own auto-attendant to route users to the specific options they need, i.e., a caller selects Support in the main auto-attendant, then is given the option of different individuals or different types of support within the support department.

Unlimited Calling in USA and Canada

Stop wasting time worrying about per-minute charges or calling limits. We offer unlimited calling to the USA and Canada with all levels of service. We also have some of the most competitive international calling rates in the industry.

How you can use this feature

No need to be cautious about how much time employees spend on the phone and whether they are calling long distance. Do some employees need to make international calls? We can configure specific extensions with the ability to call outside the USA so you can control who has this ability.

Virtual Fax (E-Fax)

Virtual faxing allows all your employees to send faxes from anywhere via email. To do so they simply attach the document they want to fax (Word, PDF, image, etc.) to an email and address it to FAXNUMBER@instant-fax.com. The attachment is then delivered to the fax machine on the other end. Virtual fax service is included on all plans at no additional cost.

How you can use this feature

You just landed a big sale and want to get the contract signed and completed but you are working outside the office. You quickly open your laptop or smartphone, open the Word file that contains the contract, modify it, then email it to your new client’s fax number. Your client receives the fax, sign it, and faxes it back. The deal is sealed!

Voicemail

Never worry about missing a call with our advanced voicemail system. Listen to voicemail messages on your phone, through your user web portal, have them sent to your email address as an .mp3 file or transcribed into text so you can read them. Each user can setup multiple customized voicemail messages.

Users have the option to record and easily switch between multiple greetings. This allows users to have a general greeting, an out of office greeting, and any other user specific greetings they might need without re-recording their general greeting every time.

We can also configure a general or shared voicemail box for departments or company wide voicemail for your main number.

How you can use this feature

You record a general greeting letting callers know you can not take their call and to please leave a message. You also record an “out of office” greeting for days when you will be out of the office and won’t be able to get back to people in a prompt manner. Today, you have some industry training scheduled that will have you out of the office all day so you quickly dial into the voicemail system and switch your greeting from your general to your “out of office” greeting. The next day when you return, you switch back to your general greeting.

Voicemail to Email

Voicemail to email sends voicemail messages instantly as audio attachments in emails so you can listen to them on the go. You can choose to have voicemails only sent to email, keep them on your standard phone voicemail box, or send messages to both.

The Voicemail to email feature enables your employees to respond to customers’ needs faster, even when calls are missed.

How you can use this feature

You are out of the office and miss a call, but don’t want to have to dial into your phone system and go through voice prompts, pushing the pound key to listen to your messages. No worries! Simply open up your email inbox on your laptop or smartphone and click the attached mp3 file to play the message. Because it’s attached to email, you can easily delete, save, or forward the voicemail to anyone who might need to hear it.

Web-Based User Portal

Users have access to a web-based portal, allowing them to review voicemail messages, change their own answering rules, adjust music on hold, and review personal call logs and history.

How you can use this feature

You will be working outside the office and want to change your Find Me/Follow Me settings so incoming calls will ring to your cell phone and adjust your voicemail greetings. You simply log into your web-based user portal, change the settings, and click save. Now when a call comes in it rings your cell phone.

Call Management Features

Advanced Ring Strategies

We can easily customize ring strategies to fit your business needs. You can have calls to your main number ring multiple phones simultaneously and for a specied number of rings before the call rolls over to another line or ring group.

How you can use this feature

Your receptionist only works 10 – 4 on weekdays. You could customize the ring plan so that calls initially ring the front desk 4 times and then ring 3 times to a ring group that includes 3 other employees. If the call is unanswered, it can be routed to an auto-attendant or voicemail. Alternate ring strategies can be configured for weekends or times when the office is closed.

Call Forwarding

Call forwarding allows you to direct calls made to your extension to one or many phone numbers, including your home landline, a cell phone, a co-worker, or any other phone. You can even configure forwarding rules based on time of day! Forward incoming calls to all of your numbers, so you never miss a call. Home, mobile, office—you’re covered.

You can even set up forwarding rules that provide automatic call forwarding in the event of an emergency. If your internet service goes down, calls to your extension can automatically be sent to the specified failback phone number, such as your personal cell phone or sent directly to voicemail.

There are 4 types of call forwarding options:

  • Call Forward –  forwards all incoming calls.
  • Call Forward When Busy – forwards any calls that come in while you’re on another call.
  • Call Forward When Unanswered – forwards all unanswered calls.
  • When Offline – forwards call when your desk phone is offline or powered down.

How you can use this feature

You must be out of the office for a few hours while traveling to a client site. Simply adjust your call forwarding rules to make sure any calls to your extension ring on your cell phone.

Call History Logs

Easily review the history of calls made, received, and missed, either directly on your desktop phone or from the Reporting tab on the web-based user portal. Call logs contain information on incoming and outgoing calls, including what calls were made, how long they lasted, and which extensions or phone numbers were used. Users can easily search or filter the call history using the web portal by extension, phone number or date and time to easily find the calls you are looking for.

How you can use this feature

You need to report to your manager how much time you spent the past month talking to a client. You log into the web-based user portal and easily filter the call history by for the past month by your client’s phone number.

Call Hold

Place a caller on hold while you transfer them or you need some time to look up an answer to a question. Callers listen to your specified hold music until you engage them again by picking up the receiver.

How you can use this feature

You are talking to a customer who has a question and you need to ask your manager for some information before answering. You push the hold button while you consult with your manager and then pick the call back up to provide the information they requested.

Call Park / Pickup

Call parking allows you to put a call on hold so another person can pick it up on a different phone. When you “park” the call, anyone with access to the parked call can pick it up. For the caller, being parked is the same experience as being on hold, including hearing on hold music. It is possible to configure the system so that when a caller is left in park for a specified amount of time, they are returned to the person who parked the call.

How you can use this feature

Rather than transfer a call to a coworker who is already on an active call, you can place the new caller on park and message the your co-worker to let them know. When your co-worker is off their call, they press the park button to pick up the call.

Call Queues

Call Queues allow you to route incoming calls to a specific group of phone numbers or members. Queue members are rung in order from first to last, and if a member is already on a call, the next number on the list is rung. You can create a custom hold message or music for callers to listen to while waiting for a queue member to answer.

You can customize a call queue to have agents regularly live in the queue (defaulted to always be in the queue), or to sign in and out when desired. This is useful for reporting and for ensuring effective customer service and minimal wait times.

Queues are perfect for customer support, sales departments, help desks, reservations, appointments, and so much more. Never give your customers a busy signal again!

How you can use this feature

You have a team of six people assigned to answer incoming calls for an upcoming promotion. By placing each of them into the same call queue, when those calls come in they are automatically divvied out to each agent, ensuring that the caller next in line is helped first. The admin can control all the settings, including the duration of wait time between calls.

Call Transfers

Easily connect customers to the right employee or department. Call transfer is an in-call feature that lets you transfer incoming calls from your phone to another phone number or extension. This allows you to get your customer where they need to go without forcing them back to a main menu. You can also transfer outside of your company or to any external number.

How you can use this feature

You answer a call but after talking with your customer you realize they need to talk with someone in the billing department. You push the transfer button on your phone and transfer the caller to the billing department rather than asking the customer to call a different number. Now that’s customer service!

Call Waiting

Call waiting allows users to see when a second call is coming in while on an active call. Users can answer the new call, placing the standing call on hold, and switch back and forth.

How you can use this feature

You are on hold with a vendor waiting for someone to answer when you see that a co-worker is calling you with a question. You can see the call coming in and pick it up, placing the vendor call on hold so you don’t have to call back and get in the queue again. Once you’ve talked with your co-worker you can switch back to your original call.

Caller ID

You have the flexibility to manage both your incoming and outgoing caller IDs. You can also choose to display your business name when making outgoing calls.

  • Inbound Caller ID: Caller ID information (when available) is displayed for incoming calls to your desk phone, Softphone, and mobile apps. See the name of the person or company that is calling so you can deliver better service. If you have multiple numbers for different departments or companies within your organization, you can control the caller ID based on the number and know what department or company the caller is trying to reach.
  • Outbound Caller ID: Select the Caller ID you would like to appear on your recipient’s Caller ID from your list of direct numbers or display your main company number. You can customize the outbound Caller ID information for your company number, individual extensions, and entire departments.

How you can use this feature

You have unique phone numbers for various departments within your business. By adjusting the inbound Caller ID for each number, you can easily see what department a caller is trying to reach by the name it shows on your phone’s display. By customizing your outgoing Caller ID, you can ensure that when you use the Smartphone app to place outgoing calls, customers and clients don’t see your cell phone number but instead see the main number for your company.

Do Not Disturb

Do Not Disturb is a button on the phone that will easily allow you to make yourself unavailable. Put your phone status to “busy” mode to reject incoming calls. This will help ensure you are not disturbed during times that need your full attention. While in the “busy” mode, calls will be sent to your voicemail greeting. The only thing that will interrupt a phone that is set to Do Not Disturb is an incoming page or intercom message.

How you can use this feature

You are about to start an important meeting in your office and don’t want to be disturbed. You press the Do Not Disturb (DND) button on your phone to make sure you are not interrupted. The only thing that would disturb you is an emergency page (i.e., “There is a fire in the building”).

E911

E911 (Enhanced 911) is a service that automatically displays the telephone number and physical location of the 911 caller on the emergency operator’s screen. This ensures that emergency calls are routed to the most appropriate Public Safety Answering Point (PSAP) for that address.

How you can use this feature

In an emergency, critical details like an address might not come to mind, or the caller may not even know the address. The E911 feature ensures that authorities will know where to go, regardless of who manages to reach the phone.

Find Me/Follow Me

Find Me/Follow Me lets you direct calls to single or multiple numbers and have them ring all at once or sequentially one after the other. This allows users to create a unique call flow for their extension. If a call goes unanswered, it can be directed to voicemail or another extension. You can even customize the call flow based on a time schedule.

How you can use this feature

You usually work from your office but sometimes you are on the road meeting with clients and customers. You configure your Find Me/Follow Me settings to ring your office phone 3 times and if the call is unanswered, to then ring your cell phone. After 4 more rings to your cell phone, you configure it to go to your voicemail so you can return the call when you are available. Never miss an important call!

Call Center Features

Agent Login / Logout

This feature allows employees to log into and out of the phone queue. This can be done at the start and end of a shift or when they take breaks throughout the day. This ensures that customer calls will get answered by available agents.

How you can use this feature

An employee that is normally in the call queue needs to go to a meeting. They log out of the queue, ensuring that callers will be quickly directed to the first available call center agent so there is no delay in response for the caller. 

Contact Center Agent Announcements

Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effectively handling calls. It allows the system to play a message prior to the Queue, dispatching the call to the Agent, and the Agent accepting a call. This provides the Queue Agents an additional level of knowledge about the call, before actually taking the call.

How you can use this feature

This feature would be best used by a company interested in providing auditory information to their Queue Agents prior to the call beginning, such as “This Caller is responding to Post Card #2315,” or “This is a call from the Northwest Sales Line.”

It would also work very effectively for an organization which had Agents, simultaneously in multiple Queues, that wants to ensure higher priority calls are answered first.

Contact Center Monitoring and Reports

When you are running a call center, the ability to monitor and report on performance is critical. Your Highbridge Communications Phone System provides the monitoring tools and reporting capabilities needed to manage your call center operation through a web-based portal that can be accessed by the Call Center Supervisor role.

The Call Center Supervisor Home page displays statistics and reports related to the call queues that a supervisor manages. When configured, the Stats Grid will display custom statistics for your call center which are color coded on a scale of red to green based on lower and upper thresholds of certain call center aspects, such as Calls Waiting, Average Wait Time, Average Handling Time, Abandon Rate, Calls Answered, and Call Volume.

The portal is able to generate custom reports about call queues. These reports will give a graphical overview of certain statistics of your contact center over a given period of time and can be about the contact center as a whole, queues, or individual agents.

How you can use this feature

You are a call center supervisor and you need to make sure you and your team are reaching the SLA’s you have defined for your company. You log into the web-based portal and at a glance are able to see today’s statistics to make sure everyone is on track. At the end of the month you quickly run several reports for your meeting with your boss to discuss how you can improve customer service.

Custom Queue Hold Message and Music

Sure, you don’t want your customers to sit in a call queue, but based on call volume sometimes it’s unavoidable. You can make it less monotonous and perhaps even enjoyable, depending on music you select.

You can also upload a customized branded message that they can hear while waiting for a call center agent. This allows you to form a more favorable opinion of your company’s brand or let them know about a featured product or service.

How you can use this feature

You are running a special this month on one of the most popular services your company offers. You create a custom on hold message so you can promote it to your customers while they are waiting for someone to take their call.

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