How can we assist you?

Contact us in one of the following ways:

Submit this form:

Please describe your issue and someone will respond within 15 minutes.


helpdesk [at]


Call (315) 473-9600 during normal business hours (Monday -Thursday 8 AM – 5 PM, Fridays 9 AM – 4 PM) and talk with a friendly member of our help desk team who can assist you with your issue.

After-Hours Emergency Calls: We are also available 24/7 for emergencies. Call (315) 299-3510 outside of our normal business hours. After hours rates and fees apply.

Desktop Shortcut:

Submit a help desk ticket using the desktop shortcut that appears on your computer. Not sure how? Follow the simple steps in this PDF.


Fill out our form, email us at helpdesk [at], or call (315) 473-9600.

Help Desk Ticket Request

Submitting this form will create a new ticket for The Garam Group Help Desk. If you already have a ticket number, please call us at (315) 473-9600.