VIDEOS - WEBINARS - RESOURCE GUIDES - PHONE SYSTEM TRAINING
Each of the short videos below will give you a comprehensive overview of the topic.
Explore AI tips and training resources to help your team work smarter and get more from modern AI tools.
On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised. In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.
In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Explore our free guides designed to help business owners make smarter technology decisions. From choosing the right IT provider and phone system to improving security and performance, these practical resources break down complex topics and give you the information you need to move forward confidently.

Learn the key pros and cons of VoIP to determine if it’s right for your business.

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

Build a secure, stable IT infrastructure with expert management and guidance.

Improve productivity, reduce costs, and drive growth with properly managed technology.

Learn the key pros and cons of VoIP to determine if it’s right for your business.

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

Build a secure, stable IT infrastructure with expert management and guidance.

Improve productivity, reduce costs, and drive growth with properly managed technology.

Practical data security and privacy ideas for businesses across Syracuse and New York.
On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised.
That’s why it’s important to make sure you have Office 365 backups from a 3rd party.
In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.

In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Are you thinking about making the switch to Voice Over IP for your next business phone system? Businesses are finding that while utilizing VoIP technology has countless advantages, if you are not careful there can be some disadvantages as well. To make the right choice, it’s essential to evaluate the advantages and disadvantages of a traditional PBX versus VoIP.
This free guide will look at the Pros and Cons of VoIP to help you make sure a VoIP Phone system is right for your business.

Choosing the right I.T. services provider can be overwhelming - especially when pricing, service levels, and contract terms vary so widely. While some companies seem more affordable, hidden costs and risky service models can leave your business exposed.
This free guide breaks down the pros and cons of the most common I.T. service models, reveals common contract pitfalls, and helps you ask the right questions - so you can confidently choose the best provider for your needs and budget.

Keeping your business secure and operating at peak performance today requires far more than computer support. It demands IT Services, combining compliance expertise, ongoing business analysis, proper management of technology points, and professional guidance you can count on. By utilizing the very same strategies employed by Fortune 500 companies, we’ve created a program that helps businesses in Syracuse and all across Central NY leverage our proven processes and investments to build a highly secure, stable, and responsive IT infrastructure.

Properly managed technology is essential for businesses looking to increase profitability. With the right Syracuse IT services company, businesses in in the area and all across Central NY can harness technology such as computer networks and cloud solutions, to stay competitive, boost productivity, and reduce costs. Unfortunately, growth for many organizations is often slowed by mismanaged or outdated technology. Technology management must go far beyond the routine computer support which many small and mid-sized businesses have grown accustomed to. To realize the business improving potential of modern technology and to minimize the many risks that come with it, businesses of all sizes must address several critical technology management factors. Partnering with the right Syracuse IT services company and all across Central NY ensures these factors are handled proactively, allowing organizations to focus on growth and performance.
Explore insights, tips, and expert advice on IT Services, cybersecurity, VoIP phone service, and technology trends. As the leading Syracuse IT services company, we're proud to have developed a blog that helps you navigate challenges, improve efficiency, & stay ahead in the ever-evolving world of business tech in Central New York.

Cyber insurance has become a standard recommendation for small businesses, and the case for having it is real. The financial cost of a serious breach, between recovery expenses, downtime, outside help, regulatory requirements, and client notification, can reach into the hundreds of thousands of dollars. Insurance provides a meaningful financial backstop when things go seriously wrong. But what has changed significantly in 2026 is how much you have to demonstrate before insurers will cover you, and what the fine print actually says when you need to file a claim.
Cyber insurance in 2026 covers many breach-related costs, but only if you can prove you have the security controls insurers now require.
A few years ago, getting a basic cyber insurance policy was relatively straightforward. Answer some general questions about your security practices, pay the premium, get covered. That process has changed substantially.
Insurers have paid out large claims from cyber incidents and responded by requiring much more specific evidence that businesses have real security controls in place before issuing or renewing policies. The questions are more detailed. The documentation requirements are more rigorous. And businesses that cannot demonstrate the right controls face higher premiums, reduced coverage limits, or being turned down entirely.
The controls insurers most consistently look for: two-step verification on email and all remote access, regular data backups stored separately from primary systems and verified to actually work, security software on all business devices, documented employee security training, and a basic plan for what to do if an incident occurs.
The exclusions in cyber insurance policies are where many businesses are surprised at the worst possible time.
Some policies exclude losses that result primarily from an employee mistake rather than an external attack. The line between a targeted scam and human error can be blurry, and it is worth asking your broker to clarify how your policy handles this.
Some policies exclude losses that originate with a vendor breach rather than a direct attack on your own systems. Given that nearly half of all cyber incidents now involve a third-party vendor, this exclusion is highly relevant for most businesses.Policies also include attestations about what security controls you have in place. If a claim is filed and the insurer finds that controls you represented as active were not actually implemented, the claim can be denied. This has happened.
If you have cyber insurance and have not reviewed the policy in the past year, run through these questions with your broker: What specific security controls does the policy require us to have, and do we currently have all of them? What events are excluded from coverage? What is the insurer's definition of a reportable incident, and what are the notification timelines? Are vendor and third-party breaches covered or excluded?
Cyber insurance works best as a backstop for a business that has already built a solid security foundation, not as a substitute for one. The businesses with the strongest coverage at the best price are the ones that have invested in the controls insurers require. Those same investments, two-step verification, tested backups, employee training, are also what meaningfully reduce your actual risk. The two goals are aligned.
Policies commonly cover breach response, data recovery, legal liability, and notification costs, though the exact terms vary widely by policy.
Exclusions often include incidents tied to unmet security requirements or misrepresented controls. Read the conditions carefully before you rely on coverage.
Most now require multi-factor authentication, endpoint protection, tested backups, employee training, and documented access controls.
Yes. If you cannot prove the controls you claimed on your application, insurers can reduce or deny a claim after a breach.
We help businesses document and implement the security controls that cyber insurers require and that genuinely reduce your risk. If you are renewing coverage or applying for the first time, we can help you prepare. Get in touch.
We understand that switching to a new phone system can be intimidating. That’s why we provide live and on-demand video training to all our customers. In no time at all you and your staff will be using your new Highbridge Communications Phone System like a pro!
Learn all the functions of your phone including:
How to make and receive calls
How to put calls on hold or park
How to transfer calls
How to have a 3-way conference call
Setting up and accessing voicemail
How to use paging to make announcements
© Copyright 2026 The Garam Group. Built in partnership with Tech Pro Marketing. | Privacy Policy