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VIDEOS - WEBINARS - RESOURCE GUIDES - PHONE SYSTEM TRAINING

Watch our Educational Videos

Each of the short videos below will give you a comprehensive overview of the topic.

AI Tips & Training

Explore AI tips and training resources to help your team work smarter and get more from modern AI tools.

Business Phone Systems: VoIP Cloud Hosted PBX vs. Traditional Premise Based Phones

VoIP Unified Communications - How to Use Your Cell Phone to Access Your VoIP Business Phone System

Business SMS: Text Messaging From Your Business Phone System To Improve Customer Support

SMS Bot: Set Up Your VoIP Business Phone System to Auto Reply To Text Messages From Customers

Work from Home or Work Remote With Your Cloud VoIP Phone System

Top Cybersecurity Tips for Remote Working Securely

Watch our Latest Webinars On-Demand

On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Why It's Important to Backup Your Office 365 Data

Why It's Important to Backup Your Office 365 Data

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised. In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.

Keep Your People and Your Network Safe The Importance of Cybersecurity Training

In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Keep Your People and Your Network Safe The Importance of Cybersecurity Training

Download our Free Resource Guides

Explore our free guides designed to help business owners make smarter technology decisions. From choosing the right IT provider and phone system to improving security and performance, these practical resources break down complex topics and give you the information you need to move forward confidently.

Download our Free Resource Guides

The Pros and Cons of a VoIP Phone System

Learn the key pros and cons of VoIP to determine if it’s right for your business.

The I.T. Buyer’s Guide for Small Business Owners

The I.T. Buyer’s Guide for Small Business Owners

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

More than Break Fix Support

More than Break Fix Support

Build a secure, stable IT infrastructure with expert management and guidance.

Technology Management vs Computer Support

Technology Management vs Computer Support

Improve productivity, reduce costs, and drive growth with properly managed technology.

Download our Free Resource Guides

The Pros and Cons of a VoIP Phone System

Learn the key pros and cons of VoIP to determine if it’s right for your business.

The I.T. Buyer’s Guide for Small Business Owners

The I.T. Buyer’s Guide for Small Business Owners

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

More than Break Fix Support

More than Break Fix Support Proactive IT Solutions

Build a secure, stable IT infrastructure with expert management and guidance.

Technology Management vs Computer Support

Technology Management vs Computer Support

Improve productivity, reduce costs, and drive growth with properly managed technology.

26 Ways Central New York Businesses Are Using AI

26 Ways Central New York Businesses Are Using AI

Practical data security and privacy ideas for businesses across Syracuse and New York.

Watch our Latest Webinars On-Demand

On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Why It's Important to Backup Your Office 365 Data

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised.

That’s why it’s important to make sure you have Office 365 backups from a 3rd party.

In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.

Keep Your People and Your Network Safe The Importance of Cybersecurity Training

In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Download our Resource Guides

The Pros and Cons of a VoIP Phone System

Are you thinking about making the switch to Voice Over IP for your next business phone system? Businesses are finding that while utilizing VoIP technology has countless advantages, if you are not careful there can be some disadvantages as well. To make the right choice, it’s essential to evaluate the advantages and disadvantages of a traditional PBX versus VoIP.

This free guide will look at the Pros and Cons of VoIP to help you make sure a VoIP Phone system is right for your business.

Download our I.T. Buyer’s Guide

The I.T. Buyer’s Guide for Small Business Owners

Choosing the right I.T. services provider can be overwhelming - especially when pricing, service levels, and contract terms vary so widely. While some companies seem more affordable, hidden costs and risky service models can leave your business exposed.

This free guide breaks down the pros and cons of the most common I.T. service models, reveals common contract pitfalls, and helps you ask the right questions - so you can confidently choose the best provider for your needs and budget.

More than Break Fix Support

Keeping your business secure and operating at peak performance today requires far more than computer support. It demands IT Services, combining compliance expertise, ongoing business analysis, proper management of technology points, and professional guidance you can count on. By utilizing the very same strategies employed by Fortune 500 companies, we’ve created a program that helps businesses in Syracuse and all across Central NY leverage our proven processes and investments to build a highly secure, stable, and responsive IT infrastructure.

Technology Management vs Computer Support

Properly managed technology is essential for businesses looking to increase profitability. With the right Syracuse IT services company, businesses in in the area and all across Central NY can harness technology such as computer networks and cloud solutions, to stay competitive, boost productivity, and reduce costs. Unfortunately, growth for many organizations is often slowed by mismanaged or outdated technology. Technology management must go far beyond the routine computer support which many small and mid-sized businesses have grown accustomed to. To realize the business improving potential of modern technology and to minimize the many risks that come with it, businesses of all sizes must address several critical technology management factors. Partnering with the right Syracuse IT services company and all across Central NY ensures these factors are handled proactively, allowing organizations to focus on growth and performance.

Syracuse and Central New York Tech Tips

Explore insights, tips, and expert advice on IT Services, cybersecurity, VoIP phone service, and technology trends. As the leading Syracuse IT services company, we're proud to have developed a blog that helps you navigate challenges, improve efficiency, & stay ahead in the ever-evolving world of business tech in Central New York.

Supply Chain Attacks The Threat

Supply Chain Attacks: The Threat That Comes Through Software You Already Trust

September 07, 20264 min read

For most of the history of cybersecurity, attacks came at businesses directly. A hacker tried to break into your network, trick your employees into clicking something malicious, or steal credentials through a phishing email. Your defenses were built around that model. That model is increasingly being outmaneuvered by a different type of attack entirely.

Quick Answer

A supply chain attack reaches you through software or vendors you already trust, using their access to get into your systems.

  • Attackers compromise a trusted vendor or software update
  • Their access becomes a path into every downstream customer
  • You can be exposed even if your own defenses are strong
  • The tools and partners you rely on widen your attack surface
  • Knowing who has access is the starting point for control

What a Supply Chain Attack Is

A supply chain attack does not come at you directly. Instead of targeting your business, attackers go after the companies whose software and services you already use and trust. They compromise a software vendor, insert malicious code into an update that gets distributed to that vendor's customers, or use a service provider's legitimate access to your systems as a backdoor.

You install what looks like a normal software update from a company you have used for years. The update runs automatically because you trust the source. But embedded in that update is malicious code that now has access to your systems with no obvious signs of an intrusion.

Why This Threat Is Growing

Supply chain attacks have overtaken traditional direct intrusions as the most significant global cyber threat in 2026. The reason is scale.

A skilled attacker who compromises one widely used software vendor can potentially reach hundreds or thousands of that vendor's customers simultaneously. The return on investment for attacking a supplier is far higher than attacking each customer individually. And the attack arrives through a trusted channel, which means it bypasses many of the defenses businesses have built specifically to catch untrusted inputs.

Third-party breaches now account for nearly half of all reported security incidents, according to the Verizon 2026 Data Breach Investigations Report.

What Small Businesses Can Do

The starting point is visibility. You need to know what software and services have access to your systems and data. That list is often longer than people expect, particularly once you account for integrations, browser extensions, and tools that connect to your cloud accounts.

From there, the principle of least access applies to vendors as much as it does to employees. Third-party tools should have access only to what they genuinely need to do their job.Monitoring for unusual activity in your environment is the most reliable early warning system. A managed security provider who watches your network for anomalous behavior can catch supply chain compromises significantly faster than waiting for obvious symptoms.

The Bottom Line

Supply chain attacks do not require your business to make a mistake. You can do everything right and still be affected through a trusted vendor. The response is not to stop using vendors but to choose them with appropriate care, limit their access thoughtfully, and maintain the monitoring capability to detect unusual activity quickly when it occurs.

Supply chain risk starts with knowing who has access to your systems. We help businesses map their vendor exposure and build monitoring capabilities that catch problems early. Get in touch to start that conversation.

Frequently Asked Questions

It is an attack that reaches your business through a trusted vendor, software provider, or update, using their legitimate access to get to you.

Because they bypass your own defenses. When a trusted vendor is compromised, their access into your systems is inherited by the attacker.

Know which vendors and tools have access to your data, keep software updated, and prefer partners who can demonstrate their own security practices.

Not entirely, but you can limit exposure by managing vendor access, monitoring for unusual activity, and maintaining tested backups for recovery.

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Watch our On-Demand Phone Training Videos

We understand that switching to a new phone system can be intimidating. That’s why we provide live and on-demand video training to all our customers. In no time at all you and your staff will be using your new Highbridge Communications Phone System like a pro!

Learn all the functions of your phone including:

  • How to make and receive calls

  • How to put calls on hold or park

  • How to transfer calls

  • How to have a 3-way conference call

  • Setting up and accessing voicemail

  • How to use paging to make announcements