VIDEOS - WEBINARS - RESOURCE GUIDES - PHONE SYSTEM TRAINING
Each of the short videos below will give you a comprehensive overview of the topic.
Explore AI tips and training resources to help your team work smarter and get more from modern AI tools.
On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised. In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.
In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Explore our free guides designed to help business owners make smarter technology decisions. From choosing the right IT provider and phone system to improving security and performance, these practical resources break down complex topics and give you the information you need to move forward confidently.

Learn the key pros and cons of VoIP to determine if it’s right for your business.

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

Build a secure, stable IT infrastructure with expert management and guidance.

Improve productivity, reduce costs, and drive growth with properly managed technology.

Learn the key pros and cons of VoIP to determine if it’s right for your business.

Learn how to compare I.T. providers, avoid pitfalls, and choose the right service model.

Build a secure, stable IT infrastructure with expert management and guidance.

Improve productivity, reduce costs, and drive growth with properly managed technology.

Practical data security and privacy ideas for businesses across Syracuse and New York.
On-demand webinars are archived recordings of previous Garam Group webinars, available 24/7 for viewing at your convenience.

Data stored in cloud-based applications is just as vulnerable to deletion and corruption as data stored on-premise. Although Microsoft does its best to make sure your Office 365 data is safe and backed up there are several cases where your company’s critical data and messages can be lost or compromised.
That’s why it’s important to make sure you have Office 365 backups from a 3rd party.
In this short webinar, we explain the 3 types of typical data loss for Office 365 users and an affordable solution from Datto for cloud backups that provides a quick and easy path to restore your important data.

In today’s digital, always connected world, cybercriminals are constantly scheming ways to breach your network and steal your user’s credentials to key systems. In this webinar, we look at the importance of cybersecurity training and some of the changes that have happened in the last few years with the type of cyberattacks we find our clients, and the rest of the world, facing. Learn how to keep your people and your network safe.

Are you thinking about making the switch to Voice Over IP for your next business phone system? Businesses are finding that while utilizing VoIP technology has countless advantages, if you are not careful there can be some disadvantages as well. To make the right choice, it’s essential to evaluate the advantages and disadvantages of a traditional PBX versus VoIP.
This free guide will look at the Pros and Cons of VoIP to help you make sure a VoIP Phone system is right for your business.

Choosing the right I.T. services provider can be overwhelming - especially when pricing, service levels, and contract terms vary so widely. While some companies seem more affordable, hidden costs and risky service models can leave your business exposed.
This free guide breaks down the pros and cons of the most common I.T. service models, reveals common contract pitfalls, and helps you ask the right questions - so you can confidently choose the best provider for your needs and budget.

Keeping your business secure and operating at peak performance today requires far more than computer support. It demands IT Services, combining compliance expertise, ongoing business analysis, proper management of technology points, and professional guidance you can count on. By utilizing the very same strategies employed by Fortune 500 companies, we’ve created a program that helps businesses in Syracuse and all across Central NY leverage our proven processes and investments to build a highly secure, stable, and responsive IT infrastructure.

Properly managed technology is essential for businesses looking to increase profitability. With the right Syracuse IT services company, businesses in in the area and all across Central NY can harness technology such as computer networks and cloud solutions, to stay competitive, boost productivity, and reduce costs. Unfortunately, growth for many organizations is often slowed by mismanaged or outdated technology. Technology management must go far beyond the routine computer support which many small and mid-sized businesses have grown accustomed to. To realize the business improving potential of modern technology and to minimize the many risks that come with it, businesses of all sizes must address several critical technology management factors. Partnering with the right Syracuse IT services company and all across Central NY ensures these factors are handled proactively, allowing organizations to focus on growth and performance.
Explore insights, tips, and expert advice on IT Services, cybersecurity, VoIP phone service, and technology trends. As the leading Syracuse IT services company, we're proud to have developed a blog that helps you navigate challenges, improve efficiency, & stay ahead in the ever-evolving world of business tech in Central New York.

The rise of remote and hybrid work arrangements has been a game-changer for businesses of all sizes. From increased productivity and flexibility to cost savings, the benefits of remote work are undeniable. However, this shift has also brought about new challenges for businesses – one of the biggest being cybersecurity.
In a traditional office setting, businesses have greater control over their network and devices. But with the decentralization of work, employees are now connecting to company networks from different locations and using personal devices. This opens up a whole new world of vulnerabilities for cybercriminals to exploit.
So, how can businesses keep their data and systems safe while employees work remotely? In this post, we’ll explore the risks remote work poses and the steps companies can take to mitigate them.
Remote work introduces a range of cybersecurity risks that businesses must proactively address. Here are some of the most pressing threats:
With employees working from different locations, it becomes harder for businesses to control the flow of sensitive information. Cybercriminals take advantage of this by sending phishing scams disguised as legitimate emails, hoping to trick employees into sharing confidential data. These attacks can lead to data breaches, financial losses, and reputational damage.
When employees work remotely, they often connect to unsecured public Wi-Fi networks. A recent survey by Wrike found that 58% of employees admit they have considered connecting to public Wi-Fi for work-related tasks. Unfortunately, these networks are a breeding ground for cyberattacks, leaving company data vulnerable to interception and theft.
Working remotely can lead to employees becoming lax with password and authentication practices. They may use easy-to-guess passwords, reuse the same password for multiple accounts, or leave their devices unlocked. This can result in unauthorized access to company systems and sensitive data.
Shadow IT refers to the use of unauthorized software or hardware within a company. With remote work, employees have more autonomy over the technology they use, which can lead to the adoption of unapproved tools and applications. This creates security blind spots for businesses, as they may not have proper controls or visibility over these tools.
To mitigate the risks associated with remote work, companies should implement strong cybersecurity measures. Here are a few key steps to consider:
A clear and comprehensive remote work security policy is essential for keeping company data safe. This policy should outline:
The use of company-approved devices and software
Password and authentication requirements
Guidelines for accessing company data and systems
Protocols for reporting security incidents or concerns
By outlining expectations and guidelines, employees can better understand their roles in maintaining cybersecurity.
One of the most effective ways to protect data is through a virtual private network (VPN). A VPN creates an encrypted connection between an employee’s device and the company network, shielding data from potential threats on public Wi-Fi networks. Companies can also consider implementing multi-factor authentication for added security.
The human element is often a weak link in cybersecurity, as employees can unknowingly open the door to cyberattacks through careless actions. Companies should conduct regular training sessions to educate employees on best practices for staying safe online. This may include how to:
Identify phishing emails
Create strong passwords
Securely share sensitive information
In remote work environments, employees often rely on communication and collaboration tools such as email, messaging apps, or video conferencing. These tools should be carefully vetted to ensure data is protected.
In the event of a cybersecurity incident, it is crucial to have an established plan in place. This should include steps for:
Identifying and containing the threat
Notifying the appropriate parties
Restoring systems and data
Managing cybersecurity for a remote team can be daunting, especially for small businesses with limited resources and expertise. In such cases, seeking professional support from a cybersecurity provider may be the best option. These experts have the knowledge and tools necessary to assess and manage potential risks, as well as provide ongoing support for a company’s cybersecurity needs.
The shift to remote work doesn’t have to compromise your business’s security. By understanding the risks and implementing these best practices, you can create a safer environment for your team, no matter where they work.
Remote work is here to stay—don’t let cybersecurity be the weak link in your strategy. Take action today to secure your business for tomorrow.
We understand that switching to a new phone system can be intimidating. That’s why we provide live and on-demand video training to all our customers. In no time at all you and your staff will be using your new Highbridge Communications Phone System like a pro!
Learn all the functions of your phone including:
How to make and receive calls
How to put calls on hold or park
How to transfer calls
How to have a 3-way conference call
Setting up and accessing voicemail
How to use paging to make announcements
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