We love our clients and they appreciate us

We don't just "work with clients" we create relationships. We are proud of the fact that we have never lost a client. Here's what some of our clients say about us . . .

“We had the opportunity to help one of our local non-profits by donating and deploying some much needed updated equipment. Linda was amazing to work with and we’re thrilled to have had the opportunity to aid such a great organization.”
– The Garam Group

My experience working with the Garam Group has been absolutely wonderful. They are quick to respond, friendly, professional, and extremely knowledgeable. Every person I have worked with at Garam Group has consistently displayed these qualities. I highly recommend The Garam Group to anyone looking for quality computer support and a trusted IT partner for their business.

– Linda
Nonprofit

I have to say when I met with Dan and his group in the beginning when we were moving our business over it was pleasurable and nice to know all would be taken care of for me. They basically said let us worry about everything and we will have everything turn key by the time you are ready to move in.

It was a peace of mind for me as I struggle with technology to begin with, so knowing I could let go of the wheel was reassuring. I was very pleased with Highbridge Communication even though I was skeptical to begin with. I was not familiar with this type of telephone service and I thought the quality was going to be compromised. I am happy to say that two years later things are still running smoothly, the sound quality is perfect, and I never worry about my phone system. Even if there is a blip here and there it is troubleshot and dealt with immediately. Also, the cost of the phone system is so much more reasonable, and it comes right out of my account and I receive a bill for my records monthly.

I can’t say enough of how happy I am with the service and quality of The Garam Group and our Highbridge Communication Phone System.

– Barb
Health and Fitness

We love everything about Garam! Molly worked with us on a recent project and she’s amazing. Thank you so much for being a great partner with us.

– Joey
Nonprofit

Eric did an OUTSTANDING job taking care of me. He was timely, personable, and extremely professional. He’s also a Syracuse Orangeman fan. That’s the definition of “PERFECT”!

– Tom
Insurance Industry

Having The Garam Group as part of our team has truly brought our operations to the next level. They transformed our stone-age phone system into an agile, customizable, vastly capable system.

Not only does The Garam Group physically handle our equipment needs, but their technology allows us to look deeper into our business efficiencies by analyzing data such as call routing, call queue options, hold times, and much more. They have provided insight to us that we have never had before with any other phone system.

On top of this, The Garam Group team goes above and beyond to ensure we are always running smoothly, and that our questions and concerns are attended to very quickly. They are always monitoring their own response times and trying to improve, which we love.

They bring that attitude to everything they do, always providing the best in both service and the technology itself.

– Kris
Family Medical Practice

I am always satisfied with the service that we are provided from each of the engineers and technicians that are assigned to our calls. Thank you!

– Cindy
Nonprofit

I have never had a complaint with any personnel at Garam. Everyone there is courteous, highly professional and knowledgeable. Thank you for your friendly service.

– Deb
Municipality

The Garam Group has been a great partner for us in the technology world. The phone service they provided is a straightforward, manageable system that is flexible in our ever-changing business.

The support behind the system is what differentiates The Garam Group from any competitor. They provide fast consistent service through very knowledgeable staff.

They made the transition to working from home very seamless for us. We have worked with them to have remote capability as part of our disaster recovery plan. With the pandemic, the plan was implemented and we had 90% of our workforce working remotely the next day. Our customers do not know the difference and we are able to continue working with no issues. Thank you Garam!

I have recommended The Garam Group and their phone system and will continue to recommend them to all my business contacts.

– Kevin
Insurance Industry

Just a quick Thank you! With our new phone system relocating our office administrative assistant home was a breeze. The phone was set up to be forwarded to her cell phone (same for all the pastors) so everyone receives calls coming into the church number on their cell phones. When they answer these calls the number that shows on the caller’s phone is our church number – which keeps our private cell phones private which is extremely important for all of us. 

We are very happy we have the phone system we do – even more so in these difficult times.

– Greg
Nonprofit

Molly did a great job of “sticking with it” and coordinating and communicating with the software vendor to resolve my problem of facilitating remote digital dictation from my laptop at home to my office.

– Bill
Legal Office

I appreciate the professional service and cooperative friendly spirit. It helps that I am able to send you a priority message and that the Garam Group is so highly responsive. The help desk and visiting staff are terrific. Thank you!

– Lorraine
Municipality

When the time came to upgrade our old and outdated phone system I did extensive research and evaluated 6 different providers. No one came close to The Garam Group and their Highbridge Communications Phone System.

Their technology offering was rivaled only by that of Ring Central but their price and service offering far exceeded all other providers. The Garam Group saved us 50% on our monthly phone bill while providing a solution that eclipsed other providers in features and flexibility.

During our transition, they were on site and made themselves immediately available for support to ensure our migration went as smoothly as possible. On top of everything else, I was able to feel good about supporting a local business.

I would encourage anyone looking to move to a VoIP phone solution to seriously consider The Garam Group . . . you won’t be disappointed.

– Paul
Trucking Transportation Services

Nate went above and beyond trying to help me. I was in need of a home printer/scanner as a result of this Covid 19 issue and he recommended one to me, sent me links to purchase and answered my stupid questions! I was very appreciative.

– Rachelle
Insurance Industry

Wow! Molly worked hard to find a solution to our NetExtender issue and she helped get an old webcam working so that our company now has 2 stations for Zoom meetings. I cannot say enough good about all the help The Garam Group has provided to us!

– Mark
Environmental

We are a company with multiple offices statewide and people working from their homes on a normal day. The Garam Group has worked with us to set up a VoIP phone system that allows us to access each other with the ease of only dialing an extension number to contact a coworker, whether they are in the next cubicle or across the state.

When the COVID virus started to be a concern, we sent many employees home to work. Garam was there to help our people get set up in their home environment ensuring that they still have that same ease of communicating with the rest of the company. They have kept our phones, computers and network up and running. We have called them time and time again for help and their response has always been timely and they have always solved the issue.

They have also offered us a free conference bridge to facilitate group phone calls during this pandemic. Their proactive thinking, competent service, and friendly customer care make us glad we have them to support us during this time.

We are available as a reference if anyone would like to speak to us about our relationship with The Garam Group or their Highbridge Communications Phone System.

– Bill
Commercial Lighting

Superior service as always!

– Karen
Finance and Banking

What a pleasure it has been to deal with The Garam Group for our phones from the beginning of the buying process all the way through the installation and training. We knew we needed to upgrade our phones, but weren’t even sure where to start. Their team walked us through the options and helped us get a phone system that would meet our needs for the foreseeable future.

We were also concerned about the interruption in our business, but that didn’t happen. The changeover was seamless. The phones are great and have given us a lot of new, convenient features.

As with any new system the training and follow up are so important. The time they spent with our staff was fantastic and the response time for ongoing service has been pretty much immediate. I am very happy with our decision to work with The Garam Group.

– Jim
Finance and Banking

The first day we were told to work from home due to COVID-19 I had to call the Garam Group for help. I had no idea any of the technicians were working from home. The receptionist said I will see who is available to help you as usual, as if she could see the technicians sitting beside her in their office. I was shocked when they told me they were all working from home.

Many of our employees are working from home also. The employees at home are able to answer their calls as if they were working in their office with no problems, totally seamless. Thank you!

– Francine
Finance and Banking

I am extremely happy with all aspects of the service I received. I could not be more satisfied and I thank you!!

– Don
Legal Office

Ticket went in and was resolved very quickly and to my absolute satisfaction. Excellent work and customer service. Thanks!

– John
Insurance Industry

As the COVID-19 crisis started to unfold, our office started getting things in place if we would need to work from home. The first thing I did was contact The Garam Group to find out what options we had for our phones. Within the day, I spoke to Molly and we discussed the best option for having phone access from home.

She walked me through getting it set up and it was operational that day. I have been able to continue to work at the office but because I am here alone, having the ability to answer our office phones from my cell phone has been very freeing. The set-up was so easy on my part and it works perfectly for us.

– Christy
Dermatologist Practice

The Garam Group has provided our team here with an extremely positive, seamless experience as we have made the transition to working from home. The Garam Group staff have all been very accessible and helpful in every way as we have made this transition.

For myself, as the Office Administrator, I have found it very easy, with Garam’s help, to handle all phone calls from home using the ReachUC app. I enjoy the ease of using the app and haven’t experienced any difficulty at all.

We have been very pleased with both the help we have received and our at-home phone experience during this transitional time. Our team would highly recommend The Garam Group and their phone system for every business!

– Sue
Nonprofit