Why Choose The Garam Group?
We are technology and customer service experts!
We know that your IT systems are critical to the success of your business. If your technology is not working properly you spend more time struggling with problems than focusing on your customers and clients. We want to help. Focus on your business and leave the technology to us!
We have the best team in the business (click here to meet them)! Our friendly, caring engineers will make sure your network is protected and running at peak performance while helping you step-by-step with any issues you may have.
Reasons you should choose us as your Managed IT Service Provider:
Our customer satisfaction surveys are above 98%
We believe in customer satisfaction so much that we have built the survey tool right in our ticketing system. This allows you to provide us with instant feedback that is immediately reviewed and shared with each engineer.
Peace of mind
Because we monitor all of our clients' networks 24x7x365, you never have to worry that a virus has spread, a hacker has broken in, or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands so you can focus on your customers and running your business. Sleep better knowing your IT systems, security, and backups are in good hands.
Fast response time
When an emergency pops up with your IT systems you need help NOW! We’ll get back to you within 15 minutes of your call, guaranteed. You'll speak with a live engineer who is ready to help, and no waiting on hold forever either. If you’d prefer not to call, you can quickly submit a ticket online so you can get back to work while you wait. We can log into your PC or server remotely and resolve many issues immediately.
Long-standing reputation since 2000
We’ve been in business in Syracuse NY for over 20 years! We’ve earned the trust of numerous, long-term clients that continue to partner with us year after year and trust us to maintain and help steer their technology choices.
Everything you need
We take care of ALL your IT needs. No need for a specialist for this or that, we handle everything including hardware, software applications, complete IT management, ISP and other vendor relationships, website hosting and management, VOIP business phones, and everything else related to your IT infrastructure.
Security is paramount
At The Garam Group, we follow and enforce Security Best Practices for all our clients, as well as internally. Your security is only as good as the weakest link in the chains so we make sure our team and our clients are educated on cybersecurity to keep networks safe. We’ve got your back!
Regularly scheduled onsite visits
We feel we can’t really get to know our clients and their business unless we have regular face-to-face meetings. We provide great remote support, but just because you can work remotely doesn’t mean you should. We schedule regular onsite visits to allow our team the time to effectively manage projects, work on more complex issues, and focus on being proactive. It also helps to clean up those IT closets!
We’re human and we talk that way
We speak in plain English just like you. No time or need for complicated technical acronyms and hard to follow jargon. We get right to the point, clearly explaining what is going on and how we plan to fix it. We’re here for you and always ready to help.
We are FUN to work with
We believe building a relationship with you and your team is just as important as solving your problem. We’re friendly and know how to communicate in a fun way. It’s not uncommon for our team to be considered a part of your team — not just an outside consultant.
Technology growth and planning
We review your business goals and technology regularly, offering IT solutions according to your business growth plan and budget to stay ahead of the game so your technology never holds you back.
We LOVE documentation
Proper documentation of your network is critical for fast resolution of problems and to get projects done right the first time. It’s not even a question for us — all requests and resolutions are documented, diagrams of your networks are created, and your passwords are stored in a secure, encrypted location.
We are proactive
Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive project management
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
Our core values
Our team is built on:
- Integrity - doing the right thing even when no one is watching
- Dedication – taking ownership and seeing things through to completion
- Positive Attitude - approaching every situation with an optimistic attitude
- Team Oriented - Always working together for the betterment of each individual and the organization
- Fun - Taking ourselves less seriously and laughing often
In short . . .
We really care about your business
Your success is vital. We know that you depend on your IT infrastructure to get the job done and keep your business running year after year. We personally invest ourselves in your success. Our managed services provide your business with a clear road map designed to increase productivity and efficiency, and boost your ROI.